Troubleshooting

 

Q: When I turn on Navigation mode, StreetTalk VIP announces, “GPS not found.” What can I do when this happens?

A: This message means that StreetTalk VIP is unable to “talk to” your GPS receiver. There are several possible reasons for this and no means of determining the precise cause is available at this time. Try the following:

 

Q: When I turn on Navigation mode, I receive the messages that Navigation mode has been entered and that GPS monitoring has started, but I don't seem to be receiving satellite data. When I press ALT+L (F1+F2+F3+F7), the time is all zeros and most of the fields are blank. What's the problem?

A: While StreetTalk VIP is able to "talk to" your GPS receiver, the receiver isn't getting enough satellite signals. Make sure that your receiver is oriented to receive satellite signals and allow enough time for it to begin receiving data. This can take several minutes under certain conditions.

 

Q: I am using a Syson BT GPS receiver. I have successfully bonded the receiver and I am able to use it in Navigation mode. However, if I turn the receiver off and back on, I have to perform the bonding process again in order to continue using it with StreetTalk VIP. I did not experience this problem when using this receiver with StreetTalk 1.0. Why is this happening?

A: This is a known issue with the Syson BT GPS, which is an older receiver and no longer available. Due to changes in Bluetooth functionality in the PAC Mate Omni, this receiver must be rebonded each time it is turned off and back on in order to continue working with StreetTalk VIP. The GlobalSat and Oncourse receivers which were included with StreetTalk 1.0 as well as other currently available GPS receivers work fine with StreetTalk VIP. Once bonded, they will continue to work even after being turned off and back on.

If you have a Syson BT GPS receiver, you should consider purchasing one of the latest GPS receivers such as the iBlue, Freedom Keychain GPS, or Holux. These receivers offer greater accuracy and are very fast when acquiring a GPS fix.

 

Q: How important is a full backup of my PAC Mate Omni?

A: Regular system backups are always a good idea. With regular backups, your system and application configuration and data files are quickly and easily available in case of a catastrophic failure. If you use Sprite Backup, you can store your backup file on a CompactFlash card and restore your system anywhere without being tied to your desktop computer.

With StreetTalk VIP, regular backups are especially important. There are many files (configuration, favorites, routes, personal favorites, and others) that would be difficult or impossible to replace if lost. Performing regular backups of your PAC Mate Omni will ensure that none of this data is lost.

 

Q: When I try to display points of interest that I know are nearby, they don't show up. What can I do to cause them to be displayed?

A: If you are using the ALT+A (F1+F7) keystroke to list nearby points of interest, StreetTalk VIP only displays POIs that are within approximately 450 feet if you are in Pedestrian mode, or 900 feet if you are in Vehicular mode. If you are in Planner mode, press ALT+W (F2+F4+F5+F6+F7) to display Where Am I information, then set a different point of origin by pressing ALT+O (F1+F3+F5+F7). If you are in Navigation mode, wait until you have traveled a short distance before performing this command again.

If you are in the What is Around You dialog box, increase the search radius to view more POIs. Press TAB to move to the Search Radius combo box and use the ARROW keys to choose a radius from 300 yards to 10 miles. The default setting is one mile.

 

Q: Occasionally, I can't access controls like a Dismiss button. Is there a way to regain focus in this situation?

A: Try pressing CTRL+TAB (DOTS 5-6 CHORD) to cause StreetTalk VIP to regain focus.

 

Q: I have my PAC Mate Omni checking for mail using a wireless connection while I'm using StreetTalk VIP and I'm experiencing different problems. What's causing this?

A: If you lose the network connection, the dialog box that is displayed to tell you that the PAC Mate Omni can't check for mail because there is no connection can cause focus issues and sluggishness. The best solution is to not check for mail while using StreetTalk VIP.

Q: Occasionally, I need to access other applications, such as the Today screen, while StreetTalk VIP is still running. When I press ALT+TAB (F5) for the Recent Applications Menu and choose the StreetTalk VIP Output or Trip window, the program opens, however none of my keystrokes work. Why is this happening?

A: If you switch to another application while in an open dialog box, such as the Address Selection or GPS Status dialog boxes, a number of keys including ALT (F2) and the ARROW keys will not work as expected when you switch back to the main StreetTalk VIP window via the Recent Applications menu. This will only occur if a dialog box has previously been opened before invoking the other application. If you need to access another application while StreetTalk VIP is running, be sure to close any active StreetTalk VIP dialog boxes before switching to the particular application. When you switch back to StreetTalk VIP, all keys will work correctly.

Note: This can also occur with other PAC Mate applications as well and is not specific to StreetTalk VIP.

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